- Excellent spoken English communication skills
- Minimum 1 year experience in Medical Billing or Revenue Cycle Management (RCM)
- Experience in patient support, customer service, or call center environment
- Ability to handle patient inquiries professionally and empathetically
- Basic understanding of insurance verification, claims, billing, and payment processes
- Strong listening, problem-solving, and communication skills
- Ability to work night shifts and meet performance targets
- Strong organizational skills and attention to detail
- Team player with a professional attitude and positive work ethic